About Us

LKN STRATEGIES is a healthcare BPO management company headquartered in the US, with locations in the Philippines and India, with over 20 years of healthcare industry experience.

What we do

Delivering cost savings without sacrificing quality and compliance.

LKN Strategies offers unparalleled and cost-efficient solutions covering the entire range of the revenue cycle management process within the healthcare industry. Our dynamic solutions are a result of our vast experienced, exceptionally trained subject matter experts, and our uncompromising compliance protocols. LKN Strategies is an experienced business process outsourcing partner that you can rely on to ensure the best overall results for our clients.

We offer a comprehensive assortment of healthcare outsourcing solutions in a one-stop solution for healthcare providers to address simple and high-end complex tasks and processes. We tackle all our projects with agility and resourcefulness, providing custom-made solutions for our clients. We strive to remain flexible and nimble for all of our clients to preserve continuity with their current RCM operations.

20+
Years of Experience
Our Vision

Our vision is to be the leading Home Health and Hospice Medical Coding and QA service provider and Revenue Cycle Management outsourcing company, expanding our exceptional and customized services to reach home health agencies and all other specialties across the US. Our goal is to revolutionize the healthcare industry with faster turnaround time, better transparency, and the highest level of quality, all the while protecting our clients' bottom line.

Our Mission

Our mission is to be the best in the industry, achieved through having a comprehensive and transparent RCM system and to maximize clients’ revenue potential by reducing operational costs through best-in-class, end-to-end services, and reduced operational costs for our clients. We aim to deliver Quality Assurance, along with providing exceptional process efficiency with a quicker turnaround time, all the while practicing efficient client coordination with the goal of having 100% customer satisfaction.

our commitment

OUR PROMISE

QUALITY CONTROL PROCESS

Consistent internal chart audits performed on a daily, weekly, and monthly basis, ensuring that quality will always remain standardized and consistent, along with focusing on the four facets of Quality Assurance Program which includes; Quality Planning, Quality Control, CAPA (Corrective and Preventive Action), and Strategic Quality Initiatives.

SHIFT PATTERN

We work around our clients' schedule, and our dedicated teams are extremely flexible when it comes to working to accommodate a client’s time zone, if needed, to ensure that all queries are answered on a timely basis. Usually, our staff works from 2 PM to 11 PM EST.

TRAINING

Our internal Quality Assurance and Training Teams observe a clinical documentation audit review process that enforces accuracy and compliance related to PGDM, Medicare Guidelines, Coding updates, QA updates, and all other agency-specific guidelines. Our Trainers and Subject-Matter Experts are extremely reliable and available for questions, additional training, and consultation.

OUR COMMITMENT

Our talented team is committed to delivering accurate compliance by staying up to date on the protocols and regulatory standards within the home healthcare payer environment. We will constantly strive to  exceed our customer’s expectations.  Our demonstrated ability to attract and retain highly qualified staff is the biggest factor in our success.

OUR PEOPLE

LKN Strategies is comprised of a team of:

  • Registered Nurses, Physical Therapists, Registered Medical Technologists, and Registered Pharmacists, among others.

  • MDs are also onboard for extensive clinical reviews and contributing value towards many clinical assessments and complicated diagnosis chart reviews

  • Our team is comprised of certified coders certified by AAPC, AHIMA, Fazzi, and Decision Health. Certifications include; CPC, HCS-D, HCS-O, COQS. 

  • Our leadership teams have many years of extensive work experience in clinical and administrative settings including RCM companies, hospitals, clinics, home health, hospice, and long-term care facilities.

COMPETITIVE ADVANTAGE
  • Clinical and coding QA-Certified Staff undergo continued education to stay up-to-date with the ever-changing policies and regulations, with our education partners being Decision Health and Wellsky.
  • 24/7 Staffing coverage, including Saturdays and Sundays (when required).
  • Less than 24 hours of turnaround time for all coding and QA services. 
  • US-based, state-licensed RNs compliance consultants constantly monitor compliance and quality.
  • Dedicated US-based clinical account managers.
What we do

OUR KEY DIFFERENTIATORS

OPERATIONS

LKN Strategies operates with process time-precision and excellence utilizing Six Sigma Level Quality Management Systems to implement and support organizational improvement. We maintain high standards in the competitive ICD10/PCS Coding and auditing services arena. We adhere to strict hiring practices, requiring staff who are experienced, certified and have a healthcare/life science degree and/or professional designation. Despite the outsourcing marketplace being populated by organizations of varying scale and capabilities, we pride ourselves on remaining ahead of the competition.

CONSULTING

Our compliance team of qualified, US-based, licensed RNs, and certified consultants will be able to assist you with navigating this onslaught of change coming with OASIS-E, additional ICD-10 codes, and Home Health Value Based Purchasing (HHVBP) payment model to all 50 states.